All rights reserved. The bouquet got to my daughter a day late and not anything like the order. I had to telephone her to let her know her flowers were on the step outside the front door. Arrived on time and looked as described. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I've received my 3 dead/broken/ pack upside-down flowers today! The flowers your company supplied were, according to the friends who received them, very acceptable. GB. Furious. Would definitely recommend Serenata flowers.\r\nILLUSTRATION NUMBER:1951444\r\n\r\n\r\n\r\n\r\n\r\n", "Happy as Larry \r\nCould not be \r\nHappier", "I have used Serenta twice now. Always use Serenta flowers. I have used Serenata numerous times and have never been disappointed and flowers have always been delivered on time without any problems. Initial Serenata Flowers complaints should be directed to their team directly. The recipient was delighted with the flowers and it is great to find a company that delivers 7 days a week as it brightens up these unprecedented times when someone has a birthday they cannot celebrate. "Very happy with delivery\r\nUpdates on websites\r\nBeautiful Rose plants", "Website - easy to use, all the information I needed.\r\nPrice - fantastic value for the bouquet I ordered - lovely flowers\r\nCommunication - this was by far the icing on the cake. Flowers were delivered in the time slot given and were well packaged. Beautiful bouquet delivered to a friend who has been recently widowed ..she was thrilled with the flowers and I was happy with the reliable delivery & service. I visited the site during work so I got distracted before completing my purchase and was met with an email of a sad little puppy with a flower in his mouth and some well-thought wording which instantly brought me back to the site. My recent order promised for delivery on 2 January 2020 has still not been delivered (today is 9 Jan) and automatic responses to my emails of complaint say only that the order is "assigned to production". Flowers not delivered and no way to get a response from Serenata. Chocs a bit ordinary - just a box of Roses that you can get in the supermarket. Flowers for my friend I took advantage of an Amazon local voucher to send a bouquet to my old friend who is receiving treatment for breast cancer. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! Glasgow Everything was great except the flowers that turned up seemed to only be half of what was in the picture. Have purchased flowers 4 times over the last few months from Serenata Flowers. It’s lovely to answer a knock on the door and to be presented with flowers. Delivered on my chosen day (which was a Sunday). The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. There are 3335 customers that Serenata Flowers, rating them as good. I feel powerless to challenge such treatment and I am astounded to learn, since reading reviews, that bad customer care seems to be a hallmark of Serenata. I am absolutely disgusted with the delivery I have received from your company this evening.I have ordered some £40 flowers from yourself to send to my mum after losing a very important family member, and came to you as I wanted presentation and to make the person aware that they was in our thoughts at this sad time.For them to arrive.. not even made up, and just shoved in a box which may I add came all squashed like there has been no effort put in. Kind Regards Thank you Serenta \ud83d\ude42", "Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! Tell us about your experience with Serenata Flowers: Your name: Your email address: » View 146 Vouchers for Serenata Flowers « Check out what 170,825 people have written so far, and share your own experience. There are currently 47 customer review posted about Serenata Flowers. Reply. If I could give 0 stars I would. You've already flagged this. Find out why our readers gave it an average of 1.4 stars and see how it compares to the other 26 UK Flower Delivery Services we've reviewed. \r\nThankfully she got them and she loved them, the parcel made her day! Flowers were delivered a day late ... Read the reviews before you buy as unfortunately I didn't. 2,461 reviews for Serenata, 3.9 stars: “I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. Belgian Chocolate Review from Serenata Flowers. Serenata’s homepage is unfortunately crowded with too much information, and between the search menus on the left, bouquets for sale in the middle, customers’ reviews on the right, and dense information about the terms and conditions at the bottom, there is hardly any screen space left to showcase the flowers themselves. Serenata Flowers offers next-day delivery for orders placed as late at 10pm the night before, which makes them a good last-minute option for hurried buyers. The flowers inside were lovely, Only the latest review will count in the company's TrustScore. © 2021 Trustpilot A/S. Real reviews from real people. \r\nMy only complaint and why I didn't give 5 stars was because the box of goodies was left on her doorstep with no card even put through the door to say it had been delivered. Gutted as this was birthday present for my Nan. I paid a ridiculous amount of money for it, including the specific delivery window. But I fully enjoyed my experience of purchasing flowers from your site - I did it to make my sister's day, but you made mine! They arrived on 23rd December and comprised a couple of sprays of daisy-type flowers, three rather sad white carnations (one without head) and a branch of silver foliage. Will definitely be using you again in the future and recommending! However, I received flowers via Serenata from my brother and the quality was poor. The flowers looked a bit tired to be honest and didn’t look as nice as the picture on the website. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. Do you agree with SerenataFlowers.com’s 4-star rating? Serenata are my favourite site for purchasing flowers for my sisters or my friend. I cannot express how disgusted I am with this, after paying so much for them.. when I could of gone and got them from a supermarket and received better presentation.Also, I understand that delays may happen due to the current situation but I paid 9.99 for them to be delivered before 10:30 am.. they arrived at 17:00. Who is giving this company such high marks! | Read 162,721-162,740 Reviews out of 170,825 When I finally got through to someone on Messenger I dealt with N who not only sent standard responses he never even acknowledged why this was especially upsetting. Find out what genuine customers have said about serenataflowers.com. Serenata Flowers Valentine’s Day flowers start from £19.99 (with FREE delivery). My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. Strengthen your review by uploading photos & videos. ". Instead I was informed that my friend received her flowers via email. The Serenata Flowers team had to overcome few obstacles before they delivered my present but did so without my assistance and using their own resources and wits. Won’t use them ever again. Serenade serenata. These were a birthday gift. Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. Don’t you think one should know the about Serenata flowers? All of the emails and notifications I received were humorous and well-written and the emotional sentiments and phrasing worked (or maybe I'm just a soppy sod!) What makes it even worse is I recommend this company to my parents and sadly both times have been more than damaged. I paid a ridiculous amount of money for it, including the specific delivery window. My concern here is that it could have been taken by a passer by as it was just left in the open With no proof to say it was delivered. Please, Trustpilot, do ensure that channels of complaint are available at Serenata. I have never used Serenata Flowers before. I can find NO WAY to contact Serenata except for this immediate and automatic email response. Serenata Flowers Reviews. Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. What services or products do Serenata Flowers offer? Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. Recipient delighted. Every year I use serenata flowers to send flowers and plants to my folks in the uk and every year my folks are really happy and also delivery is always on time. Flowers delivered and absolutely bashed and destroyed. I am very angry. Thank you so much for your kind words, we appreciate you taking your time to leave this review. I received some serenata flowers this morning of my daughter which are beautiful and have really cheered me up , I always use serenata flowers my self as they are always fresh and have so many different flowers and styles for every occasion. Let’s talk flowers. Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! So thank you. However, ordered 2 bouquets of flowers over past week priced at £24.99 each for two different friends and have to say the quality was very poor. Leave this blank if you'd like to publish your review anonymously. They arrived fresh, well packaged and in beautiful condition. At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. We went out walking and on return there were the flowers looking lovely in our room. 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